We are an eCommerce company so naturally we’d prefer you to order online. We do have telephone order facilities but these are limited as most of our staff are usually dealing with other customer enquiries. If your order is small and you really cannot place it online then please phone it through, but for larger orders and prompt service we would request you always order online. If it is impossible, we’d still prefer to receive orders in writing via email. To avoid any confusion, product reference codes are usually required.