FAQ

General

Although it has been discontinued we might be able to order some directly from our supplier, but there would be a minimum order quantity depending on the ingredient. With fragrances this could be 1 – 2 litres. Please email enquires@thesoapkitchen.co.uk if you need to source this ingredient.

Expiry dates are always listed on a Certificate of Analysis (CoA), if you need further information about Expiry dates please visit our blog post here

The best way to find out information on selling products legally is buy visiting this helpful article on our blog: Here

All of our ingredients are cruelty free! By nature of them being vegetable sourced, our oils, butters, waxes, essential oils and botanicals are vegan-friendly except where stated (tallow and beeswax being examples of animal origin). Other products such as mineral pigments, clays etc., are by nature not derived from any animal sources. Precise formulas of fragrance oils can sometimes be difficult to establish but the vast majority of all fragrance blends will be entirely vegan-friendly. Some dyes and pigments may contain animal-derived content (e.g.carmine red). There may be a small number of other products that you’d need to enquire about.

Our products are all held in bulk in our warehouse and we have no shop where product is displayed to browse. For health and safety reasons we are unable to admit visitors freely to our warehouse, so sadly it’s impossible for anyone visiting to view our ingredients. Customers are welcome to collect orders from our premises by prior arrangement but please do not turn up unannounced or expect to be able to browse our large product range or place orders at the time. All customer orders are down-packed from bulk which takes time and requires an advance order.

We are an eCommerce company so naturally we’d prefer you to order online. We do have telephone order facilities but these are limited as most of our staff are usually dealing with other customer enquiries. If your order is small and you really cannot place it online then please phone it through, but for larger orders and prompt service we would request you always order online. If it is impossible, we’d still prefer to receive orders in writing via email. To avoid any confusion, product reference codes are usually required.

First of all, please be aware that Brexit is not an instant process and will take an estimated 2 years after the formal ‘article 50’ was triggered, with the actual timing of successful negotiations being as yet unknown. Until then the UK remains an EU member and we carry on as usual. In the meantime the current effects of the currency markets reducing the strength of the GB Pound against other major currencies, in particular the Euro and the U.S. Dollar has 2 major consequences…. A: It’s cheaper for our international customers to buy from us in the UK. B: Our raw materials imported from throughout the world continue to increase in price resulting in necessary price rises of some of our products and ingredients.

Bespoke Moulds Finished Products

Once an order has been placed and full payment received, we can usually produce and ship a silicone mould within 10 working days. Subsequent orders for repeat moulds may be quicker because the formers are already made so production is quicker.

Oval 75mm x 50mm
Rectangle 75mm x 50mm
Circle 60mm diameter
Square 60mm x 60mm

Each silicone block produced, will contain 3 cavities. The silicone block measures approximately 235mm x 95mm x 30mm (size and shape of block may vary). Each cavity has a maximum depth of 25mm.

Send a digital image of your required text, and/or logo to our design department. A decision will be made as to whether the image will reproduce successfully. If necessary, help and suggestions will be given as to how to adjust the image for a successful mould. It must be stated at this stage what shape mould is required as this will have a bearing on the fit. In some cases, if the logo needs to be redrawn, this would incur an extra charge, but your agreement to this would always be obtained in advance. A bespoke quote will be calculated before any production work is carried out.

We recommend these moulds for use in melt and pour soap making for best results. Although silicone is a suitable material for cold-process or hot-process soap, the detail of moulds will be better reproduced with melt and pour soap base.

CPSR

  1. Purchase your Assessment online here.
  2. We will then Forward the recipe sheets guidelines etc.
  3. You will then need to email the form back to us, and we then forward to our chemist.
  4. If the chemist has any queries they will contact us to contact you.
  5. This process usually takes 6-8 weeks, but may take a little longer if there are any queries.
  6. Once completed we will email this to you, for you to print and keep in your P.I.F. folder
  1. Base recipe must be at least 90% of the overall recipe.
  2. Base recipe must be the same over all variations.
  3. It must be the same Product” type, ie: Shower gel, body oil etc.
  4. The variation can be up to 10% of the whole recipe and can include different colours, fragrances, oils etc (some ingredients will be subject to maximum usage limits).

Delivery

This depends on the weight – The heavier it is the more it costs. The actual cost can be confirmed for you on stage 2 of the checkout once the address has been entered. Shipping cost includes a full tracked service to ensure your shipment arrives with you safely and our policy is never to profit from shipping, only to cover cost.

With shipping at The Soap Kitchen, we normally aim for a lead time of around 2 – 3 working days for dispatch, after which the order will be dispatched via your selected tracked service. If you need a faster delivery time, for an urgent order as an example, you can choose the Express delivery option for a next working day delivery, as long as the order was placed before the 11am cut off point. We are also now able to offer weekend deliveries to many UK destinations at a small extra cost. At the top right hand corner of the website is information of the progress of order dispatch, letting you know what dates orders are being shipped. This will give you an approximate dispatch time if you’ve chosen standard or economy delivery.

If you would like to place an order to ship to an FPO/APO address, we do have to set a weight limit of 2kg (including packaging) per package. These parcels will be sent by Royal Mail.

Product information

In order that we can supply our customers with DEB100 we require them to have a TSDA license and to send us a copy of this license. We will then be able to supply in quantities not exceeding 20Lt up to any annual maximum their license specifies.

To make your application for a license simpler we have a link to the online application form on the HRMC site.

You can also contact them by post at the following address:

National Registration Unit
HMRC
Portcullis House
21 India Street
Glasgow
G2 4PZ

Technical

As a registered customer/company, you’re entitled to a small percentage off of most of the products on our website. In most cases the discount will be shown in the product’s price in the basket, after you have added the products you wish to order to your cart. You will need to be logged in to see these discounts, as we have no way to tell if you’re registered or if you’re not logged into your account.

We do indeed – You can view all of our assessments: Here. Bespoke assessments start at £150 +VAT. However, we also do a range of limited assessments starting from £89 +VAT.

All technical documents will be on the product page if it’s not please email it@thesoapkitchen.co.uk and we will try and get it to you and on the website as soon as possible.

First thing to remember when logging in is that both the username and password are case sensitive, meaning that if you have capital letters in either or both of the fields then they’ll need to be used when logging in, otherwise your details will be found as incorrect. If this doesn’t solve the issue then you can send an email to us at enquiries@thesoapkitchen.co.uk and one of our team will be in touch with you to help you further.n

 

 

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